Dolphin Dolphin

Troubleshooting

If the suggest solutions do not solve the problem contact your dealer

Problem Solution
Pool Cleaner does not move
  1. Check that the power supply cable is plugged properly into the power supply socket. Check power to the socket and reconnect Pool Cleaner
  2. Ensure the power outlet is functioning properly and that it has not tripped the breaker in the fuse box
  3. Turn the power supply off. Wait 30 seconds then turn it back on
  4. Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller
The Pool Cleaner moves but
does not clean the pool
  1. Clean the filters of the cartridges
  2. After the Pool Cleaner starts moving observe it for several minutes and make sure that it keeps moving. If it stops moving check the impeller and the drive system to see if any debris is stuck there
The Pool Cleaner cleans only
part of the pool
  1. Check that there is enough slack in the cable for the Pool Cleaner to reach all of the pool
  2. Clean the filter bag/cartridge
  3. Check the brushes to see if they are obstructed or worn out
  4. You may enhance the pool coverage by adjusting the handle float. For optimal pool coverage the Pool Cleaner should turn on the floor at 90° angle (the Pool Cleaner rotates twice before  completing the 90° turn).
      • If the Pool Cleaner turns in an angle wider than 90°, pull out the handle float on the cable’s entry-side (A)
      • If the Pool Cleaner does not complete a 90° turn, pull out the handle float opposite to the cable’s entry–side (B)
        pull out the handle float
The Pool Cleaner floats
instead of sitting on the
floor of the pool
  1. Try removing the air again
  2. With the Pool Cleaner in the water squeeze the combined brush/Wonder brush to make sure that they are completely water absorbent
Cable has kinks
  1. To remove the kinks stretch the cable out completely and let it sit for at least a day in the sun
  2. push in the float on the non-cable side (see figure B)
The Pool Cleaner doesn’t
climb the walls
  1. Clean the filter bag/cartridge
  2. Check the level of the chemicals of the water. Improper levels may allow the
    growth of algae making the walls slippery. If so, adjust the levels and scrub
    the walls
  3. Check that the brushes aren’t worn out
page loading..