Symptom
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Possible reason
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Corrective action
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The power supply or its switch LED are not working.
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- No voltage in the power socket in the wall.
- The power supply is not switched ON.
- The power cable is not properly connected to the power supply inlet.
- The Ground Fault Interrupter is switched OFF (closed).
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- Check that there is voltage in the power socket in the wall.
- Check that the power supply is plugged in and turned ON.
- Check that the power cable is securely connected all the way into the power supply.
- Turn the power supply OFF. Wait 30 seconds, then turn it back on.
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Can not connect to your robot via Bluetooth®, and the communication Led is blinking Blue.
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The power supply is too far from the smart device, or your Bluetooth® is disabled, or not working properly.
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- Try to turn Off and then On the Bluetooth® in your smartphone For IOS – Go to settings → Bluetooth®. For Android – Go to slider and turn Off/On the Bluetooth® icon.
- Get closer to the IoT power supply.
- Ensure that you don’t have any interference/obstacles.
- Please turn the power supply Off and then ON.
- If none of the above troubleshooting help, then please contact the dealer for further help.
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Can not connect to your Wi-Fi®, and the communication Led is blinking Green.
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The power supply is too far from the router (weak signal) or your router is not working properly.
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- Please reset the power supply (disconnect the power cord), and wait 1 min.
- Please check that your smartphone has a strong Wi-Fi® connectivity near the power supply (try to play any online video streaming application).
- Please check the home router if it’s working properly.
- Please locate the power supply to be as closer as possible to the home router.
- Please install a Wi-Fi® extender (2.4Ghz) to ensure that you have a with sufficient signal strength.
- Note: In case the communication LED is still blinking Green, you have the option to connect via Bluetooth®.
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The Robotic Pool Cleaner does NOT move.
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- The floating cable is not properly connected to the power supply outlet.
- An obstacle is blocking the impeller, tracks, or wheels.
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- Check that the floating cable is securely connected to the power supply.
- Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller.
- Verify that nothing blocks the tracks or wheels.
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The Robotic Pool Cleaner is moving in circles.
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- Clogged filter basket.
- Debris stuck in the impeller house or impeller cover.
- power supply incorrectly positioned.
- Algae buildup or pool water does not meet specifications.
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- Clean the filter basket.
- Remove debris stuck in the impeller house or impeller cover.
- Place the power supply in a position that enables the Robotic Pool Cleaner to freely reach the entire pool area.
- Correct pool and water conditions.
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The Robotic Pool Cleaner does not turn or moves in one direction only.
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Debris stuck in the impeller house or impeller cover.
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Remove debris stuck in the impeller house or impeller cover |
The Robotic Pool Cleaner moves but does not clean the pool.
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- Clogged filter basket.
- Debris stuck in the impeller house or impeller cover.
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- Clean the filter basket.
- Remove debris stuck in the impeller house or impeller cover.
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The Robotic Pool Cleaner cleans only part of the pool.
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- Power supply incorrectly positioned.
- Not enough floating cable is released for the correct operation of the Robotic Pool Cleaner.
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- Place the power supply in a position that enables the RoboticPool Cleaner to freely reach the entire pool area while verifying a minimal distance from the pool of 3.5m / 12ft and minimal height above the ground of 11cm / 4in.
- Check that there is enough slack in the floating cable for the Robotic Pool Cleaner to reach the entire pool.
- Clean the filter basket.
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The floating cable has kinks.
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- Clogged filter basket.
- Debris stuck in the impeller house or impeller cover.
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- Clean the filter basket.
- Remove debris stuck in the impeller house or impeller cover.
- To remove the kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.
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The Robotic Pool Cleaner doesn’t climb the walls.
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- Clogged filter basket.
- Algae on walls.
- Unsuitable pH level.
- Debris stuck in the impeller house or impeller cover.
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- Clean the filter basket.
- Check the level of chemicals in the water. Improper levels may allow the growth of algae, making the walls slippery. If so, adjust the levels and scrub the walls.
- Remove debris stuck in the impeller house or impeller cover.
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