Dolphin Pool Cleaner - User's Guide

Dolphin Dolphin

Troubleshooting

If the suggested solutions do not solve the problem, please contact your dealer or Service Center.

How to release the servo
How to release the drivers
How to clean the Impeller
Out off water
Symptom Possible reason Corrective action
The power supply or its switch LED are not working.
  • No voltage in the power socket in the wall.
  • The power supply is not switched ON.
  • The power cable is not properly connected to the power supply inlet.
  • The Ground Fault Interrupter is switched OFF (closed).
  • Check that there is voltage in the power socket in the wall.
  • Check that the power supply is plugged in and turned ON.
  • Check that the power cable is securely connected all the way into the power supply.
  • Turn the power supply OFF. Wait 30 seconds, then turn it back on.

 

Can not connect
to your robot
via Bluetooth®,
and the
communication
Led is blinking
Blue.

 

 

The power supply is too far from the smart
device, or your Bluetooth® is disabled, or
not working properly.

 

  • Try to turn Off and then On the Bluetooth® in your smartphone For IOS – Go to settings → Bluetooth®. For Android – Go to slider and turn Off/On the Bluetooth® icon.
  • Get closer to the IoT power supply.
  • Ensure that you don’t have any interference/obstacles.
  • Please turn the power supply Off and then ON.
  • If none of the above troubleshooting help, then please contact the dealer for further help.

 

Can not connect
to your Wi-Fi®, and
the communication
Led is blinking
Green.

 

 

The power supply is too far from the router
(weak signal) or your router is not working
properly.

 

 
  • Please reset the power supply (disconnect the power cord), and wait 1 min.
  •  Please check that your smartphone has a strong Wi-Fi® connectivity near the power supply (try to play any online video streaming application).
  • Please check the home router if it’s working properly.
  • Please locate the power supply to be as closer as possible to the home router.
  • Please install a Wi-Fi® extender (2.4Ghz) to ensure that you have a with sufficient signal strength.
  • Note: In case the communication LED is still blinking Green, you have the option to connect via Bluetooth®.
The Robotic Pool Cleaner does NOT move.
  • The floating cable is not properly connected to the power supply outlet.
  • An obstacle is blocking the impeller, tracks, or wheels.
  • Check that the floating cable is securely connected to the power supply.
  • Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller.
  • Verify that nothing blocks the tracks or wheels.

The Robotic Pool
Cleaner is moving
in circles.

 

  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover.
  • power supply incorrectly positioned.
  • Algae buildup or pool water does not meet specifications.
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover.
  • Place the power supply in a position that enables the Robotic Pool Cleaner to freely reach the entire pool area.
  • Correct pool and water conditions.

 

The Robotic Pool
Cleaner does not
turn or moves in
one direction only.

 

 

Debris stuck in the impeller house or
impeller cover.

 

Remove debris stuck in the impeller house or impeller cover

 

The Robotic Pool
Cleaner moves but
does not clean the
pool.

 

 

  • Clogged filter basket.
  •  Debris stuck in the impeller house or impeller cover.

 

  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover.

 

The Robotic Pool
Cleaner cleans
only part of the
pool.

 

 

  • Power supply incorrectly positioned.
  • Not enough floating cable is released for the correct operation of the Robotic Pool Cleaner.

 

  • Place the power supply in a position that enables the RoboticPool Cleaner to freely reach the entire pool area while verifying a minimal distance from the pool of 3.5m / 12ft and minimal height above the ground of 11cm / 4in.
  • Check that there is enough slack in the floating cable for the Robotic Pool Cleaner to reach the entire pool.
  • Clean the filter basket.

 

The floating cable
has kinks.

 

 

  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover.

 

  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover.
  • To remove the kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.

 

The Robotic Pool
Cleaner doesn’t
climb the walls.

 

 

  • Clogged filter basket.
  • Algae on walls.
  • Unsuitable pH level.
  • Debris stuck in the impeller house or impeller cover.

 

 
  • Clean the filter basket.
  • Check the level of chemicals in the water. Improper levels may allow the growth of algae, making the walls slippery. If so, adjust the levels and scrub the walls.
  • Remove debris stuck in the impeller house or impeller cover.