Dolphin Pool Cleaner - User's Guide

Dolphin Dolphin

Troubleshooting

Unplug the power supply before performing any action.

Symptom Possible reason Corrective action
Power-supply or switch is not working.
  • No voltage in the power socket in the wall.
  • The power supply is not switched ON.
  • Black power cable is not connected into the power supply inlet.
  • Check that there is voltage in the power socket in the wall.
  • Check that the power supply is plugged in and turned ON.
  • Check that the power cable is securely connected all the way into the power supply.
  • Turn the power supply OFF. Wait 30 seconds, then turn it back ON.

Pool Cleaner does not move / Red light on the power supply.

  • The blue floating cable is not connected into the power supply.
  • An obstacle is blocking the impeller, tracks or wheels.
  • Pool cleaner is out of water.
  • Check that the blue floating cable is securely connected into the power supply.
  • Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller.
  • Verify that nothing is blocking the tracks or wheels.

 

Pool Cleaner is moving in circles.

 

  • Clogged filter
  • Debris stuck in the impeller house or impeller cover.
  • Power supply incorrectly positioned.
  • Algae or pool water is out of spec.
  • Clean the filter.
  • Remove debris stuck in the impeller house or impeller cover.
  • Place power supply in position so that the Pool Cleaner can freely reach all the pool area.
  • Correct pool and water conditions.
Pool Cleaner does not turn or moves in one direction only.
  • Debris stuck in the impeller house or impeller cover.
  • Remove debris stuck in the impeller house or impeller cover.

Pool Cleaner moves but does not clean the pool.

 

  • Clogged filter.
  • Debris stuck in the impeller house or impeller cover.
  • Clean the filter.
  • Remove debris stuck in the impeller house or impeller cover.

 

Pool Cleaner cleans only part of the pool.

  • Power supply incorrectly positioned.
  • Not enough floating cable is released for the correct operation of the Robotic Pool Cleaner.
  • Place the power supply in a position that enables the Pool Cleaner to freely reach the entire pool area.
  • Check there is enough slack in the blue floating cable for the Pool Cleaner to reach all of the pool.
  • Clean the filter.

 

Blue floating cable has kinks.

  • Clogged filter.
  • Debris stuck in the impeller-house or impeller-cover
  • Clean the filter.
  • Remove debris stuck in the impeller house or impeller cover.
  • To remove the kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.

Pool Cleaner does not climb the walls.

 

  • Clogged filter.
  • Algae on walls.
  • Unsuitable pH level.
  • Debris stuck in the impeller-house or impeller-cover.

 

  • Clean the filter.
  • Check the level of chemicals in the water. Improper levels may allow the growth of algae, making the walls slippery.
  • Adjust chemical levels and scrub walls.
  • Remove debris stuck in the impeller-house or impeller-cover.

MyDolphin™ Plus - TROUBLESHOOTING

Before using the app, make sure you have:

  • Cellular connection 3G/4G/5G or Wi-Fi®, with strong signal strength
  • Power supply support 2.4Ghz ONLY
  • Bluetooth® enabled
Action What To Do
Pool cleaner does not connect to Wi-Fi®, and the power supply is Flashing green light

power supply is trying to connect to your home/pool Wi-Fi® network and cloud.

  1. Weak internet signal.
  2. Get the power supply closer to the Wi-Fi® source.
  3. Consider use Wi-Fi® extender for a stronger signal.
Second connection after losing router/Wi-Fi®:
How to change to Bluetooth® after first Wi-Fi® /3G connection.

Losing router/ Wi-Fi®:

  1. Open the app. The "our cloud services seems to be down" message will appear (can take a few seconds) and the globe on the top bar will turn red.
  2. Scroll down and click "choose another solution" which will direct you to the Bluetooth® option. (*this solution will be a one-time solution. Note that in order to continue with Bluetooth® connection, the end user must be near the robot).
  3. The app will connect to Wi-Fi® automatically when the connectivity returns. If it doesn’t reconnect, restart the app.
  4. If network interruptions continue, try to improve the quality of the home router signal (move closer to the router).
Initial connection.
How to connect with Bluetooth® only.

Before you start: CONNECT VIA Wi-Fi®, 3G/4G MUST BE OPEN

  1. Plug in the power supply.
  2. Connect the robot to the power supply.
  3. Download the new MyDolphin™ Plus app.
  4. Login to the app and allow the required permissions.
  5. Scan the QR code and follow the app instructions.
  6. Click "go online" (at this stage, iOS users need to minimize the app and re-open it.
    Android users can click "choose network" and "Later").
How to change to Wi-Fi® after initial Bluetooth® connection.
  1. Make sure your Bluetooth® and Wi-Fi® are enabled.
  2. Open the MyDolphin™ Plus app and connect to the robot via Bluetooth®.
  3. Go to Settings and click “Wi-Fi® Settings”.
  4. Follow the app instructions to go online.
Changing your Wi-Fi® network.

Router was replaced

  1. Log into the app → you will see a connection error.
  2. Go to "settings" at the top bar on the screen.
  3. Go to "Wi-Fi® settings" → Click "change Wi-Fi® network" → “change to the new Wi-Fi® network” (enter the Wi-Fi® name and passcode) → Click "continue" and wait to receive notification that the robot has been configured to the new Wi-Fi®.
  4. Simultaneously, the LED color on the power supply will turn solid green (this is the confirmation that the Wi-Fi® is connected).
For Android users.
Power supply replacement for new Wi-Fi® connection.

New power supply for a robot connected through Wi-Fi®

  1. Turn on the power supply while it is connected to the robot and let it work for several seconds (it will sync with the robot).
  2. Login to the app. A connection error message will appear.
  3. Go to “check other solutions”.
  4. Click on the Bluetooth® icon in the top bar.
  5. Click “change connectivity”, “set Wi-Fi® connectivity” and then “go online”.
  6. Enter your Wi-Fi® name and password. You see the home screen.
  7. The power supply LED will flash green.

For iOS users.
Power supply replacement for new Wi-Fi® connection.

New power supply for a robot connected through Wi-Fi®

  1. Turn on the power supply while it is connected to the robot and let it work for several seconds (it will sync with the robot).
  2. Login to the app. A connection error message will appear.
  3. Go to “settings”, on the top bar → click on “robot details” → “disconnect from the robot” →“proceed” → “search for nearby robots” → your robot” → click on “change connectivity” → ”set Wi-Fi® connectivity” → ”go online”.
  4. Enter your Wi-Fi® name and password.
Motor unit replacement for unit that was not reported to the support system by the technician.
  1. Disconnect the power supply from the wall socket before use.
  2. After replacing the motor unit (MU), reconnect the power supply to the wall socket and turn on the power supply. Let the robot work for several seconds.
  3. Open the MyDolphin™ Plus app. You will see a connection error.
  4. Go to “settings” in the top bar → “robot details” → “disconnect from the robot” → “Proceed” → “search for nearby robots” find and select the “new Dolphin MU s/n” → a “is this your robot?” message will appear. After checking the s/n number, press “Yes this is my robot” → The MU will link to robot and the app → home screen.
  5. If you do not recognize the serial number, press to add the robot s/n manually or scan the QR Code.

If these solutions do not solve your problem, contact Maytronics Customer Care:

North America

1-888-365-7446 ext. 1002

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France

+33 (0)4 42 98 14 90

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Australia, NZ, South Africa

1 300 693 657

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Rest of the world / Maytronics HQ

00 800 69694141 (toll free number)

00 972 77 96 14 204 (international call)

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For full information and additional troubleshooting please visit us at: www.maytronics.com

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